Thank you for shopping with En Adukkalai . We strive to ensure complete customer satisfaction. Please read our Refund & Return Policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only under the following conditions:
- You received a damaged, defective, or incorrect product
- The issue is reported within 48 hours of delivery
- The product is unused, unopened, and in its original packaging
To be eligible for a return, proof of purchase (order ID / invoice) is required.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products damaged due to customer mishandling
- Perishable or hygiene-related items
- Items purchased during sales or promotional offers (unless damaged)
3. Return Process
To initiate a return:
- Contact us within 48 hours of delivery
- Share clear images or videos of the damaged or incorrect product
- Provide your order ID and registered contact details
📧 Email: en.adukkalai2025@gmail.com
📞 WhatsApp / Mobile: 8618310965
Our team will review your request and respond within 2–3 business days.
4. Refund Policy
- Once the return is approved and product inspection is completed, refunds will be processed.
- Refunds will be credited to the original payment method.
- Processing time: 5–7 business days after approval.
- Shipping charges (if any) are non-refundable, unless the issue is from our side.
5. Replacement Policy
- If you prefer, we may offer a replacement instead of a refund, subject to product availability.
- Replacement shipping will be arranged after approval.
6. Cancellation Policy
- Orders can be cancelled only before shipment.
- Once the order is shipped, cancellation requests will not be accepted.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank or payment provider
- Contact your payment gateway
- If the issue persists, contact us directly
8. Damaged During Transit
If your package arrives visibly damaged:
- Do not accept the delivery (if possible)
- Contact us immediately with images/videos
9. Contact Information
For all refund, return, or cancellation-related queries, contact:
En Adukkalai
📧 Email: en.adukkalai2025@gmail.com
📞 Mobile / WhatsApp: 8618310965
📍 Location: Bangalore, India
10. Policy Updates
En Adukkalai reserves the right to modify this Refund & Return Policy at any time without prior notice. Updates will be posted on this page.